Grassfeld - Privacy & Cookie Policy

Who we are

Using Grassfeld

Certain features of our online services require you to register beforehand. You will have to provide some information about yourself and choose a username and password for the account that we will set up for you. It is also possible that the username will be provided by us, in this case it will be not possible to choose a username.

For this purpose, we use your phone number, invoice and/or email address, payment details, nickname and profile picture if you want to personalize your account. This is done based on the execution of the agreement you conclude when making an account. We store this information until you close your account. We will retain this data so that you do not have to re-enter it every time you visit our website and/or use our online services, and in order to contact you in connection with the execution of the agreement, invoicing and payment, and to provide an overview of the products and services you have purchased from us.

We have a newsletter to inform those interested on news, updates, tips and information about our products and services. Your email address is added to the list of subscribers, only with your permission!

We hate spam too but sometimes it’s necessary to communicate with you.We store this information until you cancel your subscription to our newsletter.

You may cancel your subscription to our newsletter at any time. Each newsletter contains a link to unsubscribe from our newsletter.

Within our online services, you can access a management environment where you can set, specify and change settings. We will keep track of your activities for proof.

For this purpose, we use your phone number, email address, nickname and profile picture. We need this data because of our agreement with you. We store this information until our services to you have ended. Why profile picture, nickname? We’ll if you login to the system, we need to retrieve, among other information, your image, nickname.

Via our online services, you can take out a paid subscription. We use your personal data to complete the payment.

For this purpose, we use your phone number, invoice and/or email address, payment details, User-ID, if applicable; payment history and invoices. We need this data because of our agreement with you. We store this information until you cancel your subscription. Certain types of personal data will be retained for a longer period with regards to the legal tax retention.

Grassfeld has a partnership with Plaid Inc. (“Plaid”) to gather your data from financial institutions. By using our Service, you grant Grassfeld and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from your relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Grassfeld and Plaid in accordance with this and the Plaid end user privacy policy.

If you connect your bank account(s) to our service(s), we will retrieve your transaction history and sync all the future transactions from the selected account(s). Note that we can’t do this by ourselves as you explicitly must authorize this action fully by yourself through your own bank. All the transactions are anonymized and stored and can only be retrieved by you. We don’t sell data to third parties; this is the reason why we ask a fee to use our services.

The anonymized transactions will be analyzed by our Artificial Intelligence engine to provide you the needful insights through our services.

The transactions will be deleted immediately after you disconnect your account and/or delete your profile.

You will have the ability to digitize your personal administration, through our services you will be able to use our cloud storage solution which is designed for this purpose. We don’t analyze this data without your consent, we don’t sell the data, we only store it for you. Through our services there are features you can use to organize your personal administration and much more. You can also choose to share your data with family, friends or other people. It is up to you to decide which, and for what period in time, data is shared.

You are in charge of your cloud space; we cannot delete any files as this must be explicitly done by you.

Contact form

You can use our contact form to ask questions or make any request.

For this purpose, we use your phone number, email address, nickname, message you wish to send to us and your User-ID. We need this data because of our agreement with you. We store this information until we are sure that you are satisfied with our response and six months thereafter. This way we can easily access the information in case you have any following questions and train our customer service to improve even more.

Statistics and profiling

We keep as much as possible, anonymized statistics on the use of our online services. These statistics help us to, for example, only show you information that is relevant to you or to improve our services. We may combine personal data to get to know more about the way our services are being used. We will of course respect your privacy at all times.

For this purpose, we use your Usage statistics. We have a legitimate interest in doing this. We store this information for as long as you have a subscription.

After your consent, we can also use your data to provide you with statistical insights in your financial situation, and we use your personal data to generate statistical and anonymized data that can be shown to other users in order to give them statistical insights in their own financial situation.

Promotion

Other than the possible advertisements on the website, we can inform you about our new products and/or services by email or via social media.

You can object at all times against this promotional communication. Every email contains a cancellation link. On social media, you can block us or use the cancellation option. You can also inform us through your account. Further, you can inform us through the portal.

Location data

If necessary, we may collect your location data (GPS). If that is the case, you will be asked to grant consent beforehand.

This location data and other data can also be stored and processed by the provider of the navigation/mapping software, such as Google Maps, but the data could also be used by, for example, Google or Apple itself. We have no control over their actions. We recommend that you read the applicable privacy statement of the provider in question.

Providing data to third parties

Except for the parties necessary to deliver the above mentioned services, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required to do so by law (for example, when the police demands access to personal data in case of a suspected crime).

Our online services features social media buttons. These buttons are used by the providers of these services to collect your personal data.

Cookies

Some cookies ensure that certain parts of the online services work properly and that your user preferences remain known. For example, cookies can be used to render fonts properly, to be able to remember your user session on the web server so that you can view the website, or to remember a search term that is searched within the website or a selected filter. The technical and functional cookies we use are for storing user data and hiding information after a first visit to the website.

You can set your browser so that the storage of cookies is only accepted if you agree. Note: many websites do not work optimally if the cookies are disabled.

Many cookies have an expiration date. If an expiration date is set, the cookie is automatically deleted when the expiration date expires. You can also choose to manually delete the cookies before the expiration date has passed. Consult the manual of your browser or device for this.

Google Analytics & Firebase

We use Google Analytics & Firebase to track visitors on our online services and to get reports about how visitors use the online services. We accepted the data processing agreement from Google. We don’t allow Google to use information obtained by Analytics for other Google services, and we anonymize the IP-addresses.